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Privacy Notice and Complaints

hypnotherapy1to1 Privacy Notice

This privacy policy sets out how hypnotherapy1to1 uses and protects any information that you give hypnotherapy1to1 when you use this website.

hypnotherapy1to1 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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hypnotherapy1to1 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2026.

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What we collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

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What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided with prior consent.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

  • We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites, and these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

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You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please email hypnotherapy1to1@gmail.com in the first instance.

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If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Working Online

Whilst every effort is made to work via secure messaging services; eg Zoom, WhatsApp etc. You are working with hypnotherapy1to1 in the understanding that these systems may sometimes leave us vulnerable to breaches.

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hypnotherapy1to1 - Data Protection Complaints Policy

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1. Introduction
I am committed to protecting your personal data and privacy. hypnotherapy1to1 act as the Data Controller for your information. If you have any concerns or are unhappy with how I handle, store, or process your personal data, you have the right to lodge a formal complaint directly with me.

This policy explains how you can make a complaint and how I will handle it.

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2. How to Make a Data Protection Complaint
You can submit your complaint to me free of charge using any of the following methods:

  • By Email: hypnotherapy1to1@gmail.com

  • In Person/Phone: You can also raise your concern during a session or by calling me at 07481 005522. However, I recommend putting it in writing to ensure all details are recorded accurately.

Please provide your full name, contact details, and a clear description of your data protection concern or the specific right you believe has been breached.

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3. What Happens Next? (My Process)
I handle all complaints seriously, confidentially, and in accordance with the UK GDPR:

  • Acknowledgement: I will acknowledge receipt of your complaint within 30 days of receiving it.

  • Investigation: I will personally investigate the issue, reviewing my records, systems, and data handling practices.

  • Updates and Outcome: I will keep you updated on the progress of my investigation. I aim to provide a full, clear response resolving your complaint within [Insert timeframe, e.g., 30 days / 8 weeks] of receipt.

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4. Alternative Resolution (The ICO)
You have the right to lodge a complaint with me first to allow me to resolve the issue directly. If you remain unhappy with my final response, or if I fail to respond to your complaint, you have the statutory right to escalate your complaint to the UK's data protection authority: 

Information Commissioner’s Office (ICO)

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Mark Bensusan is the data controller, ICO registration number ZB535975

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